The UK Gambling Commission (UKGC) has announced that it has suspended the operating license of In Touch Games Limited, the company that runs several online casino sites, such as:
- Mr Spin,
- Casino 2020
The UKGC said that it has initiated a review of In Touch Games’ licence under section 116 of the Gambling Act 2005, which allows the regulator to take action against operators that are suspected of breaching the license conditions or failing to protect their customers from gambling harm.
The UKGC did not disclose the specific reasons for the suspension, but it said that it has “serious concerns” about how In Touch Games conducts its business and that it considers the suspension necessary to prevent further harm to consumers and the public interest.
The suspension means that In Touch Games must stop offering gambling services to customers in Great Britain with immediate effect. The UKGC also warned customers to be cautious about any communications they receive from In Touch Games or its associated brands.
If you are a customer of In Touch Games, you may be wondering what you can do in this situation. Here are some tips and advice:
- If you have any funds in your account, you should try to withdraw them as soon as possible. You can contact In Touch Games’ customer support team by phone, email, or live chat to request a withdrawal. However, you may experience delays or difficulties in getting your money back, as the UKGC has imposed strict conditions on how In Touch Games can process withdrawals.
- If you have any complaints or disputes with In Touch Games, you should contact them directly to try to resolve them. You can also escalate your complaint to an alternative dispute resolution (ADR) provider, such as IBAS or eCOGRA. However, you should be aware that the suspension may affect the ability of In Touch Games and the ADR providers to handle your complaint effectively.
- If you have any questions or concerns about your gambling behavior or the impact of the suspension on your well-being, you should seek help and support from a reputable gambling charity, such as GamCare, Gamblers Anonymous, or BeGambleAware. These organizations can provide you with free and confidential advice, counseling, and self-exclusion tools to help you cope with any gambling-related issues.
- If you are looking for alternative online casino sites to play at, try non-UK licensed casinos as they would not be affected by any changes in UKGC licensing.