MOSES (Multi Operator Self Exclusion Scheme) is a crucial initiative designed to support individuals struggling with gambling addiction. By providing a photograph and proof of identity, participants enable betting shops to identify excluded individuals, preventing them from gambling on their premises. This is not merely an administrative measure; it represents a significant step for those who recognize the problem of gambling and are committed to addressing it. The MOSES programme not only reduces access to gambling opportunities but also connects participants with essential resources and support to help them overcome their addiction. In this article, we will explore how the self-exclusion programme works, discuss its effectiveness and the opportunities it offers to participants, and examine the challenges and benefits it provides to its users.
| Year of Establishment | 2016 |
|---|---|
| List of Services | Helps people self-exclude themselves from multiple bookmakers with just one phone call |
| Price for Services | Free |
| Gambling Categories Covered | Designed for land-based betting shops only |
Services Provided by MOSES
The MOSES system is a comprehensive solution for players seeking to control their participation in gambling. This platform offers a range of services that go beyond simple self-exclusion, making it a valuable tool for those who take managing their gaming behaviour seriously.
- Expanded Self-Exclusion Zone — One of the key features of MOSES is the ability to expand the self-exclusion zone. Users can add new bookmakers and gaming establishments to their existing list, ensuring more complete protection against potential risks.
- Extended Self-Exclusion Period — The system also takes into account the long-term needs of users. After the initial one-year self-exclusion period, MOSES provides the option to extend it. This is particularly useful for those who feel they need additional time to overcome gambling addiction.
- Cooling-Off Period — An interesting feature of MOSES is its approach to returning to gambling. If a user decides to return to gambling after a 12-month self-exclusion period, the system provides a 24-hour “cooling-off” period. This gives the player time to reconsider their decision, which can prevent impulsive actions.
- Connection to Professional Help — MOSES also serves as a link between users and professional help. If necessary, the system can redirect the player to the National Gambling Helpline, where they can receive qualified support.
- Individual Counselling — It’s important to note that MOSES offers individual counselling. The system’s specialists are ready to provide personalised recommendations for managing gaming behaviour, taking into account each user’s unique situation.
Registration in the MOSES system
The MOSES self exclusion process begins with you needing to contact support through the helpline. Here are the main steps in the process:
- Firstly, you will need to call the moses self exclusion number at 0800 294 2060. During the call, the operator will ask you to specify areas that you frequently visit or are likely to visit, given where you live, work or are socially active.
- In the second step, the operator will use a mapping tool to pinpoint betting shops that should be included in the exclusion list. You will be offered to help identify these locations to ensure the list is complete.
- Once the self-exclusion locations have been identified, a copy of photo ID (passport or driving licence) and a clear current photograph must be provided. These documents can be mailed or emailed. The MOSES team will use these materials to create your self-exclusion record and forward it to the bookmaker.
- Once the documents have been processed and the self-exclusion record created, the information is passed to the bookmakers on the exclusion list. This ensures compliance with the self-exclusion conditions in the field.
- In subsequent actions you can add new betting shops to the exclusion list at any time by contacting the MOSES team again. Self-exclusion is valid for a fixed period of 12 months and you cannot leave the scheme until the end of this period. If at the end of the period you decide to rejoin gambling, you will be given a 24 hour cooling off period before being able to gamble again.
Effectiveness of MOSES
The MOSES programme has a significant impact on participants seeking to control their gambling addiction. Here are the main aspects of the impact of this system:
- Reduced availability of gambling: Self-exclusion through MOSES helps to reduce the availability and opportunities to gamble, especially at nearby betting shops, which is an important step in combating gambling addiction.
- Psychological support: The programme not only physically restricts access to gambling, but also psychologically supports the decision to stop or limit gambling, increasing motivation to change.
- Support at critical times: MOSES offers additional support and resources, such as referrals to counselling or support groups, which can be particularly helpful at times of strong desire to return to play.
- Relapse prevention: The programme helps prevent relapse by providing monitoring mechanisms and the ability to respond quickly to attempts to resume gambling activities.
- Changing public perceptions: MOSES also contributes to changing public attitudes towards gambling by promoting a message of responsibility and self-help among players.
Advantages of using MOSES and potential disadvantages
The advantages and disadvantages of using the MOSES self-exclusion system can be detailed in the following list:
| Advantages | Disadvantages |
|---|---|
| ✅MOSES allows the user to exclude themselves from all licensed betting shops in a selected geographical area with a single request, preventing random visits to different establishments. | ❌The 12-month time limit provided may not be sufficient for those seeking a long-term solution to their gambling problems. |
| ✅The system requires the provision of a photograph and documents, which improves compliance with self-exclusion conditions and increases its reliability. | ❌The system does not provide counselling or therapy services, which may reduce its effectiveness for users with a serious gambling addiction. |
| ✅Self-exclusion helps limit impulsive decisions to participate in gambling by providing a time barrier. | ❌Once the self-exclusion period is complete, users may return to gambling without further restrictions, which increases the risk of relapse. |
MOSES communication channels
The self exclusion moses system provides several communication channels for the convenience of its users. Importantly, the system offers free self-exclusion services available through various contact methods. Here are the main ways of contacting MOSES:
- Telephone: 0800 294 2060 (Self-exclusion hotline, accessible from mobile devices).
- Email: [email protected] (Not for self-exclusion procedures, for enquiries only).
Other Self Exclusion Options
Overcoming gambling addiction often requires a holistic approach and support from a variety of sources. In addition to MOSES, there are a number of other organisations and programmes that provide specialist support for people with gambling problems and their careers. Here is a brief overview of some key resources:
- Gamstop: A free service that allows you to self-exclude from online gambling websites for a period of your choice.
- NGTS (National Gambling Treatment Service): Free UK-wide treatment via phone, online, and in-person, working with the NHS.
- GamCare: Leading UK provider of free information and support for those affected by gambling.
- BeGambleAware: Offers 24/7 free, confidential help for gambling-related concerns.
- Big Deal: Information and support platform specifically for young people affected by gambling.
- Gordon Moody: UK charity specialising in gambling addiction treatment and support.
- Gamblers Anonymous (GA): Fellowship for individuals sharing experiences to overcome gambling problems.
- GA Scotland: Scottish branch of Gamblers Anonymous, helping individuals self-identify gambling issues.
- GamAnon UK: Support group for those affected by a loved one’s gambling problem.
- National Debtline: Charity providing free debt advice across the UK.
- Citizens Advice: National charity offering free, confidential advice on various issues, including gambling-related problems.
- Step Change: Offers free, expert debt advice and money guidance to help improve financial situations.
- Gamblock: Software that blocks access to online gambling sites on your devices.
- Gamban: Software that blocks access to thousands of online gambling websites and apps.